Company website: www.wipro.com

Job Role: System Engineer

Qualification: BE / B.Tech / M.E / M.Tech / MCA / BSc / BCA

Batch: 2019/2020/2021/2022

Experience: Freshers

Salary: Best in industry

Job location: Bangalore / Hyderabad / Mumbai

Last date: ASAP

Excellent communication skills. Ability to Empathize, pacify and handle Irate Customers with Exceptional communication skills. Technical Knowledge in Troubleshooting Base Operating system Issues and eager to learn New Technologies. Troubleshooting Windows, Outlook, Teams, Citrix. VDI, VPN, Security App etc. over Remote Support Answer incoming calls and respond to customers emails untimely manner. Manage and resolve customer complaints. Identify and escalate issues to supervisors as and when needed. Provide product and service information to customers. Research required information using available resources and Offer Solution to customers. Research, identify, and resolve customer complaints using applicable software. Route calls and tickets to appropriate resources and Domains who can best support he user. Document all call information according to standard operating procedures. Recognize, document, and alert the management team of trends in customer calls. Create SOPs for